Operations
Our team
Yunnan Baiyao Store is a small retail operations desk — not a clinic and not the Yunnan Baiyao Group manufacturer. These are the people who answer order mail, move sealed cartons through five warehouses, and keep the usage handbooks updated.
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Maya Chen
Customer Care Lead
Orders, tracking, and pack questions
Maya runs the day desk for order status, missing parcels, and “is this the green Jiaonang box?” checks. Most Contact threads land with her team first.
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Jordan Hale
USA Warehouse Ops
California dispatch & USPS handoff
Jordan coordinates sealed carton picks at the USA depot — batch photos when needed, carrier handoff, and the “why did my label say Ontario?” questions that come with multi-depot stock.
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Priya Nair
Handbook & Evidence Editor
Usage guides and citation hygiene
Priya maintains the dogs, horses, and insurance-pill handbooks: study tables, wording that stays retailer-honest, and links owners can take to a clinic visit. She is not a veterinarian.
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Sam Okonkwo
Shipping & Depot Desk
Warehouse choice & transit windows
Sam helps buyers pick USA / UK / Australia / France / China dispatch so the carrier matches the address. He owns the shipping map copy and depot FAQs.
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Elena Rossi
Clinic Partner Desk
Volume quotes & affiliate clinics
Elena is the inbox for veterinary partners and integrative practices that want volume pricing or the affiliate path — work email preferred, no license upload required.
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Wei Lin
Authenticity & Intake
Carton checks before depot transfer
Wei reviews inbound Group cartons against the green Jiaonang checklist — seal, foil layout, red insurance pill present — before stock moves to regional warehouses.
Titles describe store operations roles. Nobody listed here replaces your physician or veterinarian. Product questions that need clinical judgment should go to your clinic.