Help Centre

Open a product, choose the pack size and the warehouse closest to your delivery address, then check out. You will see the exact price, the warehouse and the carrier before you pay. You do not need an account — guest checkout works — but an account lets you track orders and reorder faster.

Visa, Mastercard, American Express and Discover cards (plus Apple Pay or Google Pay when shown at checkout on a supported device), PayPal, and bank transfer / payment link. Card payments are taken at checkout; for bank transfer we email payment instructions after you place the order.

Yes. The whole site runs over an encrypted HTTPS connection, and card details are entered into a secure field hosted by Stripe, a PCI-DSS Level 1 certified payment processor. PayPal payments are handled on PayPal. We never see or store your full card number.

All prices are in US dollars (USD), whichever warehouse you choose. If your card is in another currency, your bank converts the amount at its own rate.

Yes. Pack prices include dispatch from the warehouse you select. There is no separate shipping line added at checkout.

Yes, until it leaves the warehouse — usually within 1–2 working days. Email support@yunnanbaiyaostore.com with your order number as soon as possible. Once a parcel has been dispatched it cannot be recalled. Full details are in our Refunds & Returns policy.

An order confirmation with the full breakdown is emailed as soon as you order. Registered customers can also see every order in My Account → Orders. If you need a formal invoice with a company name or tax number, reply to the confirmation email.

Households can choose 50-box and 400-box packs directly in the shop, with the lowest price per box. Clinics and hospitals can request a written volume quote from a work email on our veterinary partners page.

Choose the warehouse in or nearest to your delivery country: USA for the United States, UK for Britain and Ireland, Australia for Australia and New Zealand, France for the EU, and China for everywhere else. The shipping page has a map and a country picker.

Orders usually leave the warehouse within 1–2 working days. Typical transit after that: USA 3–7 working days (USPS), UK 3–5 (Royal Mail), Australia 2–5 (Australia Post), France 3–5 and other EU countries 4–7, and China worldwide 20–25 working days (China Post). These are typical windows, not guarantees.

When your order is dispatched we email a tracking number and carrier link. Registered customers can also see tracking under My Account → Orders. If you have not received tracking within 3 working days of ordering, write to support@yunnanbaiyaostore.com.

Regional warehouses ship domestically or within the EU, so customs is rarely involved. For parcels from the China warehouse, the buyer is responsible for local import rules and any duties or taxes charged on arrival.

Yes. At checkout tick “Ship to a different address?” and enter the delivery address. Please double-check apartment numbers and postcodes — carriers return parcels with incomplete addresses.

Short pauses are normal, especially at international hubs. If tracking has not updated for 10 working days beyond the upper end of your delivery window, contact us and we will open a trace with the carrier. Confirmed lost parcels are reshipped or refunded.

Yes. We sell only factory-sealed retail cartons made by Yunnan Baiyao Group, the manufacturer in Kunming, China. We are an independent retailer, not the manufacturer, and we do not repack, relabel or split cartons.

Each green Jiaonang carton holds 16 capsules of 0.25 g plus one red insurance pill in the centre of the blister foil. The insert is printed in Chinese. A missing red pill is an authenticity warning — see our insurance pill guide.

The production date and expiry date are printed on the side or base of every carton. If anything is unclear or close to expiry when it arrives, send us a photo and we will help.

We are a retailer, not a medical or veterinary practice, so we cannot recommend a dose. Please follow your physician or veterinarian. Our usage directory summarises the manufacturer insert and published references to help you have that conversation.

Sorry about that. Within 14 days of delivery, send your order number and photos of the mailer and cartons to support@yunnanbaiyaostore.com. Once confirmed, we reship the affected boxes free of charge or refund them.

Because these are health products, we cannot accept returns for change of mind once a pack has been dispatched. This does not affect remedies for damaged, incorrect or lost orders, or your statutory rights. See the Refunds & Returns policy.

We issue approved refunds within 2 working days to the original payment method. Card and PayPal refunds usually show on your statement within 5–10 business days depending on your bank.

Use “Lost your password?” on the My Account login screen and we will email a reset link. Check your spam folder if it does not arrive within a few minutes.

Only to process and deliver your order, answer support requests, and meet legal record-keeping duties. We do not sell personal data. You can ask us to export or delete your data at any time. See the Privacy Policy.

Email support@yunnanbaiyaostore.com or use the contact form. A real member of our customer care team replies on working days, usually within 24 hours.